1. Information We Collect

We may collect the following types of personal information:

	•	Contact Information: Name, email address, phone number, address.

	•	Payment Details: Billing information (processed through third-party payment gateways).

	•	Service Requests: Vehicle details, service preferences, and appointment schedules.

	•	Website Data: IP address, browser type, and cookies for analytics and functionality purposes.

	•	Communications: Emails, messages, and customer feedback.

2. How We Use Your Information

The information we collect is used to:

	•	Provide, manage, and personalize our services.

	•	Schedule and confirm appointments.

	•	Process payments and send invoices.

	•	Communicate with you regarding services, offers, and updates.

	•	Improve website performance and customer experience.

	•	Ensure compliance with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties:

	•	Service Providers: For payment processing, scheduling, and hosting.

	•	Legal Compliance: To comply with legal obligations, subpoenas, or law enforcement requests.

	•	Business Transfers: In case of mergers or acquisitions, your data may be transferred to new ownership.

4. Cookies and Tracking Technologies

We use cookies to improve functionality and analyze site traffic. You can adjust your browser settings to block cookies, but some features may not function properly.

5. Data Security

We implement industry-standard measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

	•	Access, update, or delete your personal information.

	•	Opt-out of marketing communications at any time.

	•	Request a copy of the data we hold about you.

To exercise these rights, contact us at: [Insert Contact Email/Phone].

7. Retention of Data

We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website, and any material changes will be communicated to you.

11. Contact Us

If you have any questions or concerns about this privacy policy, please contact us.

12. Refunds

Refunds will be issued at 25% of the total amount you paid, excluding any tips provided. This ensures that the refunded amount reflects the base cost of the service without factoring in gratuities.

CLT Mobile Detailing